Shipping
Costs
All orders that include goggles or lenses and orders over €40 will be shipped free of charge!
For all other orders to Germany the shipping costs are € 3,99 and €5,99 for Austria, Belgium, Luxembourg, and The Netherlands.
Delivery Times & Carrier
After receipt of payment your package will be shipped within 1 to 2 business days. This means that, on average, you will receive your order within 2-4 working days in Germany and 3-5 working days in Austria, Belgium, Luxembourg, and The Netherlands.
Orders to Germany are shipped by DHL, which means that they can be delivered at a “Packstation”. Orders to other countries are shipped with GLS.
Returns
You can return our goggles and lenses free of charge within 14 days after receiving your order (if you use our free shipping label) to receive a full refund.
Please note that we can only accept products that are unused, are undamaged, and are in their original packaging. This holds especially for the protective film on the inside of a goggles lens that must not be removed from the lens.
In order to return your product(s), please fill in the Request a return label form.